All products come with a FREE replacement warranty. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure to replace the defective product with a fresh one.
If you have received wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct item at the earliest.
For defective or faulty products, please take photos or videos and email us at email@example.com – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
How do I claim the Price Match Guarantee?
Send us an email on firstname.lastname@example.org by entering your details, your order number, the product you are claiming for and evidence of our competitor’s advertised price. Once we verify the lower price is genuine (inclusive of delivery costs) and in stock, we will respond to you by email with details regarding claiming your refund. Please note that all Price Match Guarantee refunds for Cash on Delivery orders will be in the form of Gift Voucher of onindian.com